Menu
Text Size
Contrast

FAQs

Please see below some answers to questions we see being asked regularly by our residents, relatives and those new to care.

Choosing a care home

How do I arrange a visit to view a home?

Follow the link on our website to find the home you wish to visit, the contact details are available on the page. You can then arrange with the manager when you wish to visit and the staff will ensure there is someone to greet you. You can also telephone the home if you would like to request a brochure and any other information that you feel may assist you.

How do I choose a care home?

When it comes to choosing between care homes for yourself or relative, you’ll naturally want to do everything in your power to make sure your/their needs are met and you/they will be happy living there.

Steps to follow include:

  1. Get a care needs assessment
  2. Shortlist suitable care homes
  3. Check care home inspection reports
  4. Ask friends and family for recommendations
  5. Contact suitable care homes
  6. Visit the care homes – ask questions when there – visit more than once

A good manager will take you into their office, and talk about the ethos of the home.

How will the home know that they can look after me?

The staff at the home will arrange to visit you to carry out an assessment. This is a way for the home to find out about you and your needs; it will also provide you with time to ask any questions you may have.

Who inspects the home and how will I know what standard the home is?

All our homes are registered with the Care Quality Commission, an inspector from CQC will inspect the home, a copy of the last report is available in the home, this can also be accessed via the website.

Paying for care

How do I pay for Care and what are the costs?

The costs of staying in a care home are usually divided into three:

Nursing care – provided by a qualified nurse.

Personal care – for example assistance with bathing, dressing, eating provided by care staff

Accommodation – including meals, heating and daily living costs.

In the majority of most instances financial assistance is available. We can help you to understand what assistance is available and how to access this.

If your assets, which may include your home, are higher than £23,250 you will be expected to pay privately for your care.

If your assets are lower than £23,250, and you have been assessed as needing placement in a care home, you should be entitled to some financial support from your local authority. If your assets are lower than £14,250, you will be entitled to maximum support, although you will still contribute your income e.g.: state pension, minus £23.90 per week which you will retain for personal expenses.

Life in our care homes

What can I do in my spare time?

Every Ultima Care Home has a dedicated Activities Co-ordinator. Their role is to design an engaging, varied and enjoyable activities program consisting of day to day activities (such as board games, baking, gardening, arts and crafts, etc.) which are complemented by days out and visits from singers and entertainers.

We try to ensure that there is something for everyone to do, however participation is completely optional. We love getting suggestions and feedback, so if there are any activities or hobbies you particularly enjoy, please let us know!

What is the food like?

Each home has a trained and dedicated catering team who work hard to provide healthy and nutritious meals which are also enjoyable. We use fresh, seasonal ingredients and all meals are home-cooked, onsite.

We cater for all dietary requirements and preferences, so if there’s a particular food you dislike or cannot have it will be taken note of.

Our menus are regularly changed to provide variety and we highly value the input and suggestions of our residents and their families. Meals take place in communal dining areas, but for more peace and privacy we can accommodate for you to dine in the comfort of your own room.